Notice whether the whole house is warm or only certain rooms
If every room is warm and the system cannot pull the temperature down, start with a diagnostic. If the main living area cools but upstairs rooms stay hot, the first clues are usually airflow, returns, duct path, sun load, filter condition, and whether the outdoor unit is keeping up under load.
Read the AC not keeping up guideCheck simple room-by-room details before guessing at equipment
Make sure supply registers are open, furniture is not blocking returns, the filter is clean, and doors are not choking return air. If one room has weak airflow compared with nearby rooms, that is useful service information. If airflow feels normal but the room still gains heat fast, the issue may be heat load, duct balancing, insulation, or equipment performance.
Read the weak airflow guideChoose tune-up or diagnostic based on the symptom
If the system is running and you want coil condition, airflow clues, and basic readings checked, the Outdoor AC Tune-Up can be the right maintenance starting point. If the home will not cool, the outdoor unit acts abnormal, ice appears, water shows up, or the breaker trips, use the Service Call & Diagnosticpath instead.