Contact
Tell Ashley what is going on. Scott reviews every service request.
Share the address, the system symptom, and the best way to reach you. Ashley keeps those details together so you do not have to repeat the story.
Start once. Ashley keeps the details together.
Open Ashley, share what the system is doing, and choose call or text if that is easier. Scott reviews the request before an appointment is confirmed.
Were you specifically directed to make a payment?
Normal booking does not require diagnostic prepayment. Use the diagnostic payment page only when Scott gives you that exact step; the fee is otherwise due after the visit is completed.