How Civive Air Services handles customer information.

We collect the information you choose to provide when you call, text, or use the request form. This may include your name, phone number, email address, service address, city, preferred appointment window, HVAC issue, and notes or photos you send about the system.

We use customer information to respond to service requests, schedule visits, prepare technician notes, provide estimates or invoices, send appointment and service updates, answer questions, and keep records for customer support and business operations.

This website uses Google Analytics 4, provided by Google LLC, to help us understand which pages people visit and which service-request paths are useful. Google Analytics may use first-party cookies such as _ga and receive browser and device details, approximate location derived from an IP address, page and referrer information, and website events such as page views, call or text link clicks, opening or requesting help from Ashley, and a completed service-request submission.

We do not intentionally send your name, email address, phone number, service address, or the message you enter into the request form to Google Analytics. Google explains its analytics data practices in the Google Privacy Policy.

If you choose to receive text messages from Civive Air Services, we may send service-related messages such as appointment coordination, reminders, quote or invoice follow-up, review requests, and direct customer care. Consent to receive text messages is not required to buy services.

Mobile opt-in data and SMS consent are not sold or shared with third parties for marketing or promotional purposes.

We may use trusted service providers to operate the website, phone system, scheduling, payment, customer records, and messaging tools. These providers are used to deliver and support Civive Air Services services, not to sell customer information.